Galaxy Research · SEBI Registered
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+91 88899 92279
info@galaxyresearch.in
SEBI Reg: INH000022084
+91 88899 92279
Disclaimer
Investment in securities market are subject to market risks. Read all the related documents carefully before investing | The securities quoted are for illustration only and are not recommendatory | Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors       Investment in securities market are subject to market risks. Read all the related documents carefully before investing | The securities quoted are for illustration only and are not recommendatory | Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors      
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Home›Investor Charter

Investor Charter

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Details of business transacted by the Research Analyst

  • To publish research report based on the research activities of the RA
  • To provide an independent unbiased view on securities
  • To offer unbiased recommendation, disclosing the financial interests in recommended securities
  • To provide research recommendation, based on analysis of publicly available information and known observations
  • To conduct audit annually
  • To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts
  • To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place

Details of services provided to investors (Indicative Timelines)

  • Onboarding of Clients – Within 2 working days of receiving completed KYC
  • Sharing of terms and conditions – Prior to onboarding
  • Completing KYC of fee paying clients – Before providing any paid service
  • Disclosure to Clients – At the time of onboarding and as applicable thereafter
  • Distribution of research reports – As per frequency of the subscribed service

Grievance Redressal Mechanism

Investor can lodge complaint/grievance against Research Analyst in the following ways:

  • In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
  • Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB):
    • SCORES 2.0 (web based centralized grievance redressal system of SEBI): https://scores.sebi.gov.in
    • Two level review: First by RAASB, Second by SEBI
    • Email to designated email ID of RAASB
  • If unsatisfied with resolution, investor has option to file complaint on SMARTODR platform for online conciliation or arbitration: smartodr.in
  • Physical complaints may be sent to: Office of Investor Assistance and Education, SEBI Bhavan, Bandra-Kurla Complex, Mumbai – 400051

Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to be informed of service timelines
Right to be Heard and Satisfactory Grievance Redressal
Right to Exit from financial product or service
Right to receive caution notice for complex products
Rights of vulnerable consumers (including differently abled)
Right to provide feedback on financial products and services

Expectations from Investors (Responsibilities)

Do's

  • Always deal with SEBI registered Research Analyst
  • Ensure valid registration certificate and check SEBI website
  • Pay through banking channels only, maintain receipts
  • Ask all relevant questions before acting on recommendations
  • Seek clarifications for complex/high-risk products
  • Inform SEBI about RA offering assured returns

Don'ts

  • Do not provide funds for investment to the Research Analyst
  • Don't fall prey to luring advertisements or market rumors
  • Don't get attracted to limited period discount or gifts
  • Do not share login credentials of trading/demat/bank accounts