Galaxy Research · SEBI Registered
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+91 88899 92279
info@galaxyresearch.in
SEBI Reg: INH000022084
+91 88899 92279
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Investment in securities market are subject to market risks. Read all the related documents carefully before investing | The securities quoted are for illustration only and are not recommendatory | Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors       Investment in securities market are subject to market risks. Read all the related documents carefully before investing | The securities quoted are for illustration only and are not recommendatory | Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors      
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Home›Grievance Redressal

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance. We are committed to resolving your concerns with transparency and fairness. Below is the official escalation matrix and contact details of designated persons at Galaxy Research.

Escalation Matrix

Designation Contact Person Name Address Contact No. Email-ID Working Hours
Customer Care Jitendra Parmar 1 LIG II Atirikat Vishv Bank Colony, Agar Road, Ujjain, MP, 456001 +91 9826265656 galaxyresearch05@gmail.com Mon-Sat, 09AM – 05PM
Head of Customer Care Jitendra Parmar 1 LIG II Atirikat Vishv Bank Colony, Agar Road, Ujjain, MP, 456001 +91 9826265656 galaxyresearch05@gmail.com Mon-Sat, 09AM – 05PM
Compliance Officer Jitendra Parmar 1 LIG II Atirikat Vishv Bank Colony, Agar Road, Ujjain, MP, 456001 +91 9826265656 galaxyresearch05@gmail.com Mon-Sat, 09AM – 05PM
Principal Officer Jitendra Parmar 1 LIG II Atirikat Vishv Bank Colony, Agar Road, Ujjain, MP, 456001 +91 9826265656 galaxyresearch05@gmail.com Mon-Sat, 09AM – 05PM
Note: The above details facilitate complainants to approach the concerned Research Analyst (Galaxy Research) before filing a complaint with SEBI. For more details, refer to the official BSE circular: https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

Resolution Timeline & Escalation Path

Step 1: Contact Us

Reach out to Customer Care / Compliance Officer. We aim to resolve grievances within 21 working days from receipt.

Step 2: SCORES Portal

If not resolved within 21 days, escalate to SEBI SCORES platform.
scores.sebi.gov.in

Step 3: Online Dispute Resolution

For unresolved disputes, access ODR Portal for conciliation/arbitration.
smartodr.in

We are fully committed to addressing your concerns with integrity and efficiency. In case your grievance is not resolved within the stipulated 21 working days, you have the right to escalate the matter to the regulatory authorities as mentioned below.

Regulatory Escalation Channels

SEBI SCORES Platform SMART ODR Portal SEBI Official Website
Grievance Redressal Commitment: We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System). In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
SEBI Registration No.: INH000022084
Galaxy Research is a SEBI registered Research Analyst (RA). For any complaints or feedback, please write to our Compliance Officer at galaxyresearch05@gmail.com or call +91 9826265656 during working hours (Mon-Sat 9 AM – 5 PM). Physical grievances may also be sent to the address provided in the escalation matrix.

For further information regarding your rights as an investor, please refer to our Investor Charter, Disclaimer, and Terms & Conditions.